Troubleshooting IBM TSM commands

From a TSM Admin command line client, enter the following commands:

QUERY SYSTEM > querysys.out
QUERY ACTLOG begind= begint= endd= endt= > actlog.out

- where begind and begint are the beginning date and time for the actlog entries being collected
- where endd and endt are the ending date and time for the actlog entries being collected
- the actlog gather should cover the full time frame of the issue/problem/scenario being diagnosed

Explicitly using the above commands will redirect the output to a files called querysys.out and actlog.out in the TSM servers working directory. The names of these files can be changed and a full path a can be specified to place the output in any desired directory using any desired name.

These files along with the following files/info should be included as general information:

• dsmserv.opt
• dsmserv.err
• details of operating system levels (from TSM Server and Storage Agent machines)
• TSM Server and Storage Agent specific versions (ex: 5.4.0.2)